Due it
We’re here to help

How can we help?

Whether it’s a stubborn install, a billing question, or your data - most answers are right on this page, and a real human is one email away.

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Real humans · We reply within 2 business days

Install & connection

The install failed, OAuth is acting up, or Due it vanished from your Slack sidebar.

See the fix

Billing & subscription

Cancel, switch plans, update your card, or download an invoice.

Read the walkthrough

Export or delete data

Your tasks are your data. Take them with you, or have them erased.

See how

Notifications & task cards

Unexpected pings, or a task card that never showed up where it should.

Email us

Security & privacy

Permissions, encryption, and exactly what we store - and never store.

Visit the security page

Anything else

Slack Marketplace review questions, feedback, or something we didn't list.

Email us
Do it yourself

Most fixes take under a minute.

No tickets, no waiting. Here’s exactly how to handle the most common requests on your own.

Cancel or change your subscription

Plan changes, card updates, invoices, and cancellation all live in Stripe's secure portal - reached right from Slack.

  1. Open Due it in Slack

    Find Due it under Apps in your Slack sidebar and open its Home tab.

  2. Choose Manage billing

    It opens Stripe's secure customer portal. No separate account or password needed.

  3. Make your change

    Cancel, switch between monthly and annual, update your card, or download past invoices.

Who can do this: the workspace installer, a Slack admin or owner, or the recorded billing owner. Cancellation takes effect at the end of the current trial or billing period - full details in the cancellation policy.

Fix a broken install

OAuth hiccups and stuck installs are almost always solved by a clean reinstall.

  1. Remove Due it from Slack

    A Slack admin can remove it under Workspace settings → Manage apps.

  2. Add it back

    Head to the pricing page and click Add to Slack, then approve the same seven narrow permissions.

  3. Still stuck?

    Email us with your Slack workspace name and we’ll dig in.

Export or delete your workspace data

One email and your data is exported or gone - no hoops, no retention tricks.

  1. Email us from your workspace

    Send a note to support@demosix.com and include your Slack workspace name.

  2. Tell us export or delete

    A workspace admin can request either. We verify the request before touching anything.

  3. We confirm when it's done

    Exports arrive by email; deletions are confirmed once they're complete.

The fine print, findable

Billing details & policies

Everything is written down, in plain English. No surprises hiding in legalese.

Cancellation

How to cancel, when it takes effect, and what uninstalling does.

Read it

Refunds

Trial rules, billing errors, and how approved refunds are returned.

Read it

Terms

The agreement behind your subscription, in plain language.

Read it

Privacy

What we collect, why, and how to get it exported or deleted.

Read it

Quick answers

The questions we hear most, answered without the runaround.

How fast will you actually reply?
Within 2 business days, and usually much sooner. Every reply comes from a human who can actually fix your issue - not an autoresponder.
How do I cancel?
Open Due it in Slack, choose Manage billing, and cancel in Stripe’s portal - the full walkthrough is just above. Cancellation takes effect at the end of your current trial or billing period, so you keep everything you paid for. Details in the cancellation policy.
Will I be charged during the free trial?
No. The 14-day trial is $0. Stripe only charges your saved card when the trial ends - cancel before then and you'll never pay a cent.
Do you offer refunds?
Paid periods are generally non-refundable, but if we ever charge you incorrectly - wrong amount, duplicate charge, wrong workspace - email us and we’ll make it right. Details in the refund policy.
Who can manage our billing?
The person who installed Due it, any Slack admin or owner, or the recorded billing owner. Anyone else in the workspace should ask one of those people.
What happens if we uninstall Due it?
Slack access is revoked immediately and the subscription is scheduled not to renew. Your data waits 90 days in case you come back, then it’s permanently deleted. The full timeline is on the security page.
What should I include in my email?
Your Slack workspace name and a short description of the issue. Screenshots help too - just make sure they don't contain sensitive task content.

Still stuck? Talk to a human.

No bots, no ticket maze. Email us and a real person replies within 2 business days - usually faster.

Email support@demosix.com

Include your Slack workspace name and a short description. Screenshots are welcome if they don’t contain sensitive task content.